TERMS & CONDITIONS

The terms and conditions below (“Terms”) apply to your purchase of tickets (“Tickets”) and your entry (“Entry”) to Forwards Festival (the “Event”) taking place at The Downs, Bristol (the “Site”) on such dates as specified on your Tickets, which is being presented by and on behalf of AEG Presents Ltd (“AEG”) and Team Love Limited (“Team Love”) the Premises Licence Holder (“PLH”) together AEG and Team Love hereafter (“the Promoter”).

By purchasing your Tickets and entering the Event, you agree to be bound by (i) these Terms; and (ii) the regulations of Bristol City Council (“BCC”), as the landowner.

Conditions of Entrance

1. You must produce a valid Ticket to gain Entry to the Event.

2. Last entry to the Site is 20:00.

3. Tickets are limited to the quantity specified at purchase to discourage unfair buying practices.

4. Lost or stolen Tickets are your responsibility. Barcode Tickets will be scanned upon Entry; only the first Ticket scanned will be permitted Entry. Treat your Ticket like cash, and avoid sharing barcodes on social media. Lost or stolen tickets will not be replaced.

5. Any and all wristbands or accreditation remains the property of the Promoter until 23:30 after the Event.

6. Wristbands that have been tampered with or have been removed will be invalid. Lost or missing wristbands will not be replaced

7. Right of admission is reserved. The Promoter reserves the right to refuse entry to anyone in breach of these Terms & Conditions.

8. Tickets are non-transferable, non-refundable and not resellable unless otherwise notified by your ticket agent. Unlawful resale or attempts to resell Tickets are prohibited and may result in cancellation without refund, denied Entry, or eviction from the Site.

9. Tickets may not be used for any Commercial Activity without prior written approval from Us. (“Commercial Activity”) means any commercial, promotional or trading activity including but not limited to; paid or sponsored social media posts, brand influencing, gorilla marketing advertising, competitions, contests, sweepstakes, or giveaways in connection with other products or services. All Commercial Activity is prohibited without our prior written permission. Unauthorised use may result in cancellation without refund or denied Entry. The Promoter reserves the right to issue takedowns, seek damages and or charge retrospective fees for any unauthorised Commercial Activity.

Event Conditions

1. The Event is outdoors; no refunds are provided for inclement weather, bring suitable clothing and footwear.

2. The Event operates as a cash-less event.

3. Climbing or standing on fences, barriers, trees, walls, or structures is strictly prohibited, and may result in eviction from the Site.

4. The artist line-up, attractions, and Site layout are subject to change at any time without notice. All advertised performance times are also subject to change. The Promoter retains the right to alter or vary the Event programme.

5. Once purchased, Tickets cannot be exchanged, refunded, or returned unless the Event is cancelled. Refunds are not provided if:

   1. The Event is stopped for any reason after it has started;

   2. The Event’s start time is delayed;

   3. The Event’s start time changes but the date does not.

6. Neither we nor any other party shall have liability beyond the face value of the Ticket.

7. We reserve the right to implement or withdraw ticketing offers and promotions at any time.

8. In purchasing a Ticket, you agree to pay the price stated at the time of purchase, which is not subject to previous or subsequent offers.

Safety, Security, and Prohibited Items

1. For safety, security searches of persons, bags, and other items may be conducted upon Entry and exit. Prohibited items include

   1. Fireworks, laser pens, Chinese lanterns, airhorns, klaxons or flares.

   2. Alcohol, illegal drugs, or legal highs including nitrous oxides

   3. Animals (with the exception of assistance dogs)

   4. Single-use vapes

   5. Selfie sticks and gimbals

   6. Umbrellas

   7. Glass including but not limited to perfume bottles and similar containers.

   8. Cans

   9. Hi-Vis waistcoats, jackets or vests

   10. Bicycles or scooters

   11. Food & drink (with the exception of medical requirements), cool boxes, picnic hampersUnauthorised motorised vehicles, except for disability access

   12. Pens or paint

   13. Loose glitter

   14. Unmanned aerial vehicles; Drones

   15. Anything which could be considered an offensive weapon or could cause danger or nuisance.

2. Crowd surfing and moshing are prohibited. Fires and fire-related activities are also prohibited.

3. Unauthorised professional photography or filming equipment, including drones, is not allowed.

4. Strictly no trading, marketing, or flyposting by any Ticket holder without prior written consent of the Promoter. The Promoter may charge a retrospective fee for any Commercial Activity, including filming, on the Site.

Event Conduct and Liability

1. Admission is at the ticket holder's own risk. The Promoter is not liable for any loss, injury, or damage to other patrons at the Event, including but not limited to theft or damage to property or vehicles caused by the Ticket Holder's negligence or third-party actions.

2. Ticket holders may be evicted and reported to the Police if they pose a risk to safety, disrupt others’ enjoyment, or threaten the Event's operation and or the License conditions.

   1. Examples include but are not limited to intoxication, illegal drug use, underage entry, or failure to comply with security or Event staff instructions.

   2. The Promoter retains the right to evict any Ticket Holders who contravenes the site Code of Conduct.

Age Restrictions and Responsible Adult Requirement

1. Ticket Categories and age brackets:

   1. General Admission 18+ years

   2. Teen Tickets: Ages 13–17 years

   3. Child Tickets: Ages 5–12 years

   4. Under-5 Tickets: Ages 0–4 years (free of charge, but registration required in advance)

2. General Age Conditions:

   1. Age requirements apply on the date of festival attendance (not the ticket purchase date).

   2. Photographic proof of age (Driver’s License, Passport, or a PASS Scheme ID) is required at Entry.

   3. Admission may be refused, or surcharges applied, if the ticket type does not match the holder's age.

3. Teen Tickets (Ages 13–17 years):

   1. Valid for ages 13–17 year olds only; proof of age is required at Entry.

   2. Teen tickets must be purchased with, or in addition to an 18+ General Admission ticket by a responsible adult, who is considered the teen’s guardian.

   3. Each responsible adult may purchase up to 4 under-18 tickets including Teen, Child and under 4’s, covering a maximum of 4 minors.

   4. Teens must be accompanied by their designated guardian upon Entry to the Event and at all times whilst on site.

4. Child Tickets (Ages 5–12 years):

   1. Valid for ages 5–12 year olds only; proof of age may be required at Entry.

   2. Child tickets must be purchased with, or in addition to an 18+ General Admission ticket by a responsible adult, who is considered the child’s guardian.

   3. Each responsible adult may purchase up to four (4) Under-18 tickets including, Teen, Child and under 4’s tickets, covering a maximum of 4 minors.

   4. All children must be accompanied by their designated guardian upon Entry to the Event and at all times whilst on site.

5. Under-5 Tickets (Ages 0–4 years):

   1. Valid for ages 0–4; these tickets are free but must be booked and registered in advance.

   2. All under 5-year-olds must be accompanied by a responsible adult upon entry to the event and at all times whilst on site.

   3. Each responsible adult may purchase up to four (4) under-18 tickets, this includes Teen, Child and under 4’s tickets.

6. Emergency Contact and Guardian Responsibilities:

   1. Minors are welcome at the Event but must be accompanied by a Responsible Adult at all times.

   2. The Responsible Adult must be an Adult Ticket Holder, be aged 18 or over and be capable of making decisions in the minor’s best interests in an emergency.

   3. If the Responsible Adult is not the minor's parent or legal guardian, they must have permission to act in Loco Parentis for the duration of the event.

   4. The Responsible Adult must be available by phone throughout the Event and have the authority to make welfare or medical decisions for all minors in their care.

   5. Upon entry, we recommend collecting a wristband for Minors from The Information Point where the Responsible Adult can write their phone number on the wrist of the Minor.

   6. It is the legal guardian's responsibility to ensure the Responsible Adult is aware and understands their obligations under these terms and conditions.

Parental Re-Admission Policy

1. We have an official Parental Readmission Policy. Adults leaving the Site with a child can re-enter without the child. This must be cleared with security at the main gate at the time of exit and a pass out is given to the parent, guardian or person acting in Loco Parentis

2. The parent, guardian or person acting in Loco Parentis must re-enter the Site with the pass out by 8:00 p.m. Re-entry outside of these terms is not permitted.

Measures for Global Emergency, Pandemics or Epidemics

1. In the event of a global emergency, pandemic or epidemic the Promoter will comply with all current HM Government Legislation, Regulations and Statutory Guidelines in relation to public health rules, policies and guidance which can be subject to change at short notice.

   1. On the occasion that safety measures are in place to mitigate the risk of a global emergency, pandemic or epidemic the promoter retains the right to change entrance policies according to government advice. Non-compliance may result in denied Entry or ejection. You recognise the inherent risk of exposure to a global emergency, pandemic or epidemic in any public place and acknowledge that the Promoter is not responsible for illness or death caused as a result of exposure at our event.

   2. If the Promoter is required to reduce the capacity of the event due to a Global Emergency, pandemic or epidemic Tickets will be cancelled, refunded, or offered as rollovers to a future event based on the purchase date.

   3. The Promoter reserves the right to alter or remove public safety measures in response to government guidance or at our discretion.

Filming, Photography, and Use of Images

1. CCTV and film cameras may be used for health, safety, crime prevention, and Event recording. By entering the Event Site, the ticket holder understands and consents to be recorded or photographed.

2. Ticket holders consent to be filmed or recorded and understand that footage may be used for commercial distribution without payment.

Additional Policies and Notices

1. Smoking, vaping and the use of E-cigarettes is prohibited in enclosed spaces, including tented structures

2. Tickets purchased from unauthorised agents or third parties are invalid, and Entry will not be permitted.

3. Loud music can damage hearing, all ticket holders are encouraged to take precautions to protect themselves and any accompanying minors against over-exposure to loud music.

4. Strobe lighting, pyrotechnics, lasers, and smoke machines may be used during the Event.

5. We operate a Challenge 25 policy for alcohol sales. A valid ID is required if you appear under 25.

6. Official merchandise will be available onsite. Please be cautious of unofficial traders, and street traders

7. Please only use the toilets and urinals provided. Do not pollute the Festival Site.

8. Please use the recycling bins provided.

9. The Event Site is free of single-use plastic. Please do not bring single-use plastic onsite.

Data Protection and Licensing

1. All personal data collected by the promoter will be kept in line with the GDPR and the Promoter’s Privacy Policy

2. No Personal Data will be sold or transferred to 3rd parties.

3. Please view your Ticketing agent's terms and conditions.

4. To find further information on data protection and your right to erasure, please see the Promoters Privacy Policy. 

5. The Event is subject to obtaining the relevant licenses.

Purchasing Tickets

1. Please refer to our ticketing agents terms and conditions for full terms of service. Payment plans may be available.

   1. See Tickets Terms & Conditions  

   2. AXS Terms & Conditions 

Jurisdiction

1. These Terms may be revised and posted on the Event website. Continued Event attendance signifies acceptance of any amended Terms.

These Terms and Conditions are governed by English Law, and the promoter agrees to the exclusive jurisdiction of the English courts.